Technical Account Manager (m-w-d) - 2nd Level Support Enterprise
Core
Act as the primary technical contact for major enterprise customers to diagnose, resolve, and prevent hardware, software, and network issues, ensuring system uptime and customer satisfaction.
Role type
Senior IC Technical Account Manager (2nd Level Support)
Builds
System availability and positive customer experiences for HP enterprise clients
Domain
IT Hardware & Enterprise Support
Deliverable
client delivery
Required skills
Root-cause analysis, PC hardware troubleshooting, network troubleshooting (LAN/WLAN/VPN), Microsoft OS & Modern Management (Intune, Autopilot), data analysis & reporting (Power BI, Excel), technical training & workshops, stakeholder management
Preferred skills
Microsoft certifications, additional languages
Technologies
HP hardware, Microsoft Intune, Microsoft Autopilot, Power BI, Excel
Responsibilities
Diagnose and resolve complex hardware/software/network issues; Provide actionable technical guidance to customer IT teams; Partner with customers on new hardware deployments; Build long-term relationships via regular communication and on-site visits; Deliver technical training sessions and workshops; Manage escalations with specialist experts
