Dynamics 365 Application Support Specialist
Core
Provide day-to-day support for Swegon's global Microsoft Dynamics 365 Customer Engagement platform, ensuring timely assistance and smooth business operations.
Role type
Application Support Specialist (Dynamics 365)
Builds
Supports Dynamics 365 Sales, Field Service & IoT, Customer Service, Power Platform, Azure, and SharePoint
Domain
Indoor climate solutions / Microsoft Business Applications
Deliverable
client delivery
Required skills
troubleshooting, problem-solving, user administration, permissions management, case management, service desk platforms
Preferred skills
CRM/ERP system experience, knowledge article creation
Responsibilities
Act as primary point of contact for support requests; manage support cases from logging to closure; investigate and resolve application issues; monitor and prioritize support queues; maintain case documentation and knowledge articles; support user access and permissions; identify recurring issues and recommend improvements
Seniority
Individual Contributor