Microsoft Dynamics 365 CRM Implementer
Core
Implement, support, and train users on Microsoft Dynamics 365 CRM and Marketing modules across Cloud and On-Premises environments.
Role type
Microsoft Dynamics 365 CRM Implementer
Builds
Customer relationship management and marketing automation solutions
Domain
Enterprise Resource Planning (ERP) / Customer Relationship Management (CRM)
Required skills
Microsoft Dynamics 365 CRM, Dynamics 365 Marketing, system implementation, user training, first-line support, issue troubleshooting, root-cause analysis, testing, knowledge transfer
Preferred skills
Marketing Automation, Customer Journeys, Email and SMS campaigns, JIRA, software testing processes
Technologies
Microsoft Dynamics 365, JIRA
Responsibilities
Deliver on-site training and implementation of Microsoft Dynamics 365 CRM for end users; Provide ongoing first-line support to business users and handle system-related inquiries and issues; Investigate and reproduce system issues, perform testing, and conduct initial root-cause analysis; Support business processes within the Dynamics 365 Marketing module; Create training materials and deliver knowledge transfer to users with varying levels of technical expertise
Seniority
Mid-level, hands-on IC
