Customer Support Associate with Danish & English – Sofia, Bulgaria
Core
Inbound customer support for a telecommunications provider via phone, email, and chat, handling service inquiries like top-ups, SIM activation, and roaming.
Role type
Customer Support Associate
Builds
Customer service interactions for a telecom client
Domain
Telecommunications
Deliverable
client delivery
Required skills
Danish (B2), English (B2), verbal communication, written communication, computer literacy, process adherence
Preferred skills
CRM/ticketing system experience, problem-solving, customer-focused mindset
Responsibilities
Handle inbound inquiries via phone, email, and chat; assist with top-ups, SIM activation, and roaming; resolve concerns efficiently; document interactions accurately.
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