Kundtjänstmedarbetare (svensktalande) – Barcelona, Spanien
Core
Handle inbound and outbound customer post-sales requests, manage orders/claims/refunds, and drive cross-selling/up-selling for tech brands.
Role type
Customer Service Sales Representative (Hybrid)
Builds
Customer support workflows and sales opportunities for global tech brands
Domain
Technology services / Customer support
Deliverable
client delivery
Required skills
Bilingual Swedish and English, inbound/outbound communication, sales techniques (up-/cross-selling, objection handling), CRM usage, order management, claims handling, refund processing, customer qualification
Preferred skills
IT knowledge, curiosity about IT products, target orientation
Technologies
CRM, Order Status Suite
Responsibilities
Handle inbound calls, emails, and chat for post-sales requests; make outbound calls to resolve issues; create quotes and follow up on cross-selling/up-selling; manage order cancellations, claims, and refunds; maintain knowledge of store portfolio and post-sales processes
Seniority
Entry-level to Junior, individual contributor