Senior Technical Customer Experience Specialist
Core
Provide first-class technical support and troubleshoot issues for global brands using the Bannerflow Creative Management Platform.
Role type
Senior Technical Customer Experience Specialist (Support)
Builds
Support articles and knowledge base content for the Bannerflow platform
Domain
SaaS / Digital Marketing Technology
Deliverable
client delivery
Required skills
technical troubleshooting, writing clear support articles, customer relationship management, prioritization, cross-functional collaboration
Preferred skills
JavaScript, HTML, CSS
Responsibilities
Troubleshoot and reproduce technical issues, create and update support articles, guide customers on how to use the platform, collaborate with tech teams on ticket escalation, participate in stand-ups to prioritize tickets
Seniority
Senior, hands-on IC
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