Customer Experience Intern – Support, Onboarding & Operations
Core
Support B2B SaaS customers operationally, assist with onboarding, and improve internal Customer Success processes to ensure maximum product value.
Role type
Customer Success Intern
Builds
Customer support workflows, onboarding materials, and internal CS playbooks
Domain
B2B SaaS / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
problem-solving, process improvement, documentation, customer communication, data collection
Preferred skills
CRM familiarity, automation interest, SaaS onboarding knowledge
Technologies
HubSpot, AI tools
Responsibilities
Support customers with requests and product usage questions, triage incoming inquiries, document recurring solutions, prepare materials for customer meetings, join customer calls to understand needs, identify repetitive tasks for automation, collect and share customer feedback
Seniority
Intern