Säljande kundtjänstmedarbetare till Telia
Core
Retain and upsell existing B2B corporate customers via inbound calls by understanding churn reasons and guiding them to better solutions.
Role type
B2B customer service representative with sales focus
Builds
Retention and upsell solutions for Telia's enterprise clients
Domain
Telecommunications / B2B Services
Deliverable
client delivery
Required skills
inbound call handling, needs analysis, churn management, upselling, solution presentation, multi-system proficiency
Preferred skills
B2B sales experience, savedesk experience
Responsibilities
Receive inbound calls from corporate customers, conduct needs analysis to understand churn drivers, present Telia solutions to retain customers, manage termination dialogues, drive upselling opportunities
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