Customer Relationship Officer
Core
Primary contact for customers ensuring a seamless ownership journey, building trust, resolving complaints, and driving loyalty.
Role type
Customer Relationship Officer
Builds
Trust and loyalty for electric vehicle owners
Domain
Automotive / Electric Vehicles
Deliverable
client delivery
Required skills
complaint handling, CRM proficiency, communication, customer advocacy
Preferred skills
NPS or CX metrics experience, automotive or retail background
Responsibilities
Handle customer inquiries via phone, email, and in-person; oversee vehicle delivery; manage escalated complaints; schedule service appointments and process payments; conduct post-service follow-ups to identify at-risk customers.
Seniority
Mid-level, hands-on IC