Security Operations Center Associate
Core
Monitor CCTV, access control, and alarm systems for Carvana sites nationwide; operate 24/7 emergency lines; triage calls; and dispatch emergency personnel.
Role type
Security Operations Center Associate (Physical Security)
Builds
Physical security monitoring and incident response for car buying sites
Domain
Automotive retail / Physical security
Deliverable
physical/clinical work
Required skills
CCTV monitoring, access control systems, alarm monitoring, emergency call triage, incident escalation, dispatch coordination, customer service, English fluency
Preferred skills
Jira, Wrike, MS Project
Technologies
Enterprise video systems, access control platforms, alarm monitoring platforms, business intelligence sources, internal collaborative tools
Responsibilities
Monitor CCTV, access control, and alarm systems for Carvana sites nationwide; operate 24/7 emergency phone lines and triage calls from site contacts; respond to life safety incidents and dispatch Safe and Secure Associates, facilities, police, fire, and EMS personnel; process requests to ensure desired service levels and compliance requirements are met; maintain records of communications and events; evaluate incidents that may impact employees, venues, or offices and escalate accordingly.
Seniority
Individual Contributor, entry-to-mid level