[쿠팡] CS 이슈 대응 및 운영 담당자 (야간)
Core
24/7 monitoring and real-time response to critical customer service incidents and system errors to ensure high availability and customer experience.
Role type
Senior IC Customer Service Operations Engineer (Incident Response)
Builds
Customer experience and incident resolution processes
Domain
E-commerce / Customer Support Operations
Required skills
Incident detection and triage, Cross-functional collaboration, Escalation management, Root cause analysis, Process improvement, Stakeholder communication
Preferred skills
Customer service experience, Operational planning, Microsoft Office proficiency
Responsibilities
On-call response to system and non-system incidents, Ticket triage and error resolution, Collaboration with partner teams (Crisis Management, PR, Legal, Privacy), Proposing improvements to escalation processes
