Customer Success Manager
Core
Support customers throughout their journey to ensure retention, product adoption, and expansion of relationships while acting as a trusted advisor on sustainability strategy.
Role type
Associate Customer Success Manager (CSM)
Builds
Customer retention and expansion within the ESG software and advisory services ecosystem
Domain
ESG software and sustainability advisory services
Deliverable
client delivery
Required skills
Account management, stakeholder engagement, sales of additional modules, product rollout coordination, customer communication, project scoping, contract negotiation
Preferred skills
Experience with sustainability data management, commercial role in a SaaS company
Technologies
ESG Software platform
Responsibilities
Manage customer accounts to maximize product and service value, drive retention and expansion with senior stakeholders, lead the sale of additional modules and services, participate in product rollouts and communicate new features, engage customers in marketing and community activities, route support issues to appropriate channels, scope projects to help customers realize ambitions, lead at-risk customer processes and manage contract negotiations
Seniority
Associate, hands-on IC
