ASSOCIATE HR SERVICE CENTER
Core
Provide high-volume, multi-channel HR support (phone, chat, email) to Abbott employees globally, focusing on initial onboarding and general inquiries with a concierge service model.
Role type
Associate HR Service Center Representative
Builds
HR operational support and employee onboarding processes
Domain
Healthcare / Human Resources
Deliverable
client delivery
Required skills
Fluent English, Fluent Spanish, Customer service, Multi-channel communication, Process adherence, Troubleshooting, Time management
Preferred skills
Portuguese (advanced), French (advanced), Zendesk, Workday/ERP tools, Matrix/global HR models experience
Technologies
Zendesk, Workday, ERP tools, HR Capital Management software
Responsibilities
Solve customer requests via phone, chat, and email; Maintain knowledge of onboarding and functional processes; Ensure efficient use of software; Resolve or escalate requests; Identify process roadblocks and share insights; Meet schedule adherence and reliability standards.
Seniority
Entry-level to Junior, high-volume support