Customer Success Manager
Core
Provide account management and support to strategic health system customers, driving engagement, retention, and growth for the Screening Business Unit.
Role type
Customer Success Manager (strategic account management)
Builds
Customer engagement programs, ordering protocols, and cross-functional process improvement initiatives for health systems.
Domain
Healthcare diagnostics and screening services
Deliverable
product features
Required skills
Customer relationship management (CRM) systems, data analysis (Excel, pivot tables), presentation skills, cross-functional coordination, knowledge of integrated delivery networks (IDNs), process improvement
Preferred skills
Project management, hospital operations, process documentation
Technologies
Microsoft Excel, Microsoft PowerPoint, CRM systems
Responsibilities
Serve as dedicated point of contact for health system inquiries and escalations; drive customer engagement and growth in coordination with sales; convene cross-functional teams to implement solutions; develop ordering protocols and product-adoption programs; analyze account data to monitor account health; collect and prioritize customer feedback.
Seniority
Mid-level, hands-on IC