Head of Managed Services
Core
Lead the development and transformation of Icomera's managed services, defining strategy, operating models, and roadmaps for connectivity and digital services on trains, trams, buses, and coaches.
Role type
Head of Managed Services
Builds
Scalable, platform-oriented, and automation-supported service models for global connectivity clients
Domain
Telecom, public transport, and digital connectivity
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Service management, IT operations, managed services, change management, team leadership, ITSM frameworks, ServiceNow, cross-functional collaboration
Preferred skills
Automation, AIOps, AI-related service development, international/distributed organizations, multi-vendor environments, connectivity/telecom/SaaS industry experience
Technologies
ServiceNow
Responsibilities
Develop and evolve managed services operating models and governance; Drive service transformation, automation, and operational improvements; Own and develop ITSM processes and ServiceNow workflows; Lead and support team leads across service domains; Ensure SLA adherence and service quality globally; Coordinate suppliers, partners, and key stakeholders
Seniority
Senior, strategic leadership with hands-on execution
