Sr Workforce Analyst
Core
Senior Workforce Analyst leading complex forecasting, KPI development, and performance scorecards to inform enterprise workforce and operational decisions.
Role type
Senior Workforce Analyst (Analytics & Planning)
Builds
Predictive workforce models, performance dashboards, and strategic staffing plans
Domain
Healthcare diagnostics / Workforce Management
Deliverable
production ML models | dashboards & analysis
Required skills
predictive modeling, time-series forecasting, scenario analysis, sensitivity analysis, workforce planning, KPI definition, dashboard development, data visualization, stakeholder management, strategic reporting
Preferred skills
regression analysis, optimization, simulation, contact center operations expertise
Technologies
Nucleus, regression, time-series, optimization, simulation
Responsibilities
Develop predictive and prescriptive analytical models to forecast workforce needs and operational demand. Create scenario analysis models to evaluate staffing strategies and budget impacts. Lead annual, quarterly, and long-range workforce planning cycles. Monitor and analyze headcount trends, attrition, and employee productivity. Develop and maintain employee and departmental performance balanced scorecards. Track and report on contact center operational metrics (AHT, ASA, FCR, etc.). Build and maintain interactive dashboards tracking workforce and operational KPIs. Lead presentations for executive leadership with actionable insights.
Seniority
Senior, hands-on IC
