Workforce Management Analyst
Core
Forecasting demand, building staffing plans, optimizing schedules, and driving performance visibility for restaurant operations.
Role type
Workforce Management Analyst
Builds
Optimized staffing schedules and capacity plans for restaurant operations
Domain
Restaurant operations / Workforce Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Forecasting, capacity modeling, contact center KPIs, Excel/Google Sheets (advanced), WFM systems, BI tools, SQL
Preferred skills
Experience in high-growth environments
Technologies
NICE, Verint, Calabrio
Responsibilities
Develop short- and long-term volume forecasts; Translate forecasts into staffing requirements; Build optimized schedules aligned with demand patterns; Monitor real-time performance and recommend intraday adjustments; Track and report on key KPIs (Service Level, AHT, ASA, Occupancy, Adherence); Calculate working hours, night shift hours, and overtime per team
Seniority
Mid-level, hands-on IC