Domain Architect Customer Service
Core
Define and guide target architecture for a modern, scalable customer ecosystem covering CRM, case management, contact center, and marketing platforms.
Role type
Senior Domain Architect (Customer Service)
Builds
A cohesive, API-driven customer interaction landscape across multiple markets
Domain
Customer Experience / Contact Center / CRM
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Domain architecture, CRM solutions, contact center systems, customer interaction channels, large-scale transformation leadership, cross-functional stakeholder alignment, architectural governance, API-driven modernization strategy
Preferred skills
Salesforce Marketing Cloud, multi-market architecture alignment, data-driven modernization
Technologies
Salesforce Marketing Cloud, API frameworks, CRM platforms, contact center software
Responsibilities
Own and drive target architecture for case management and contact center solutions; define and guide architecture decisions for scalability and consistency; review solution designs and contribute to architecture governance; align CRM, marketing platforms, and customer data into a cohesive architecture; influence system and integration choices for modernization; support shared architectural direction across multiple markets
