Customer Service Agent till Dun & Bradstreet!
Core
Providing high-quality B2B customer service for Dun & Bradstreet's international products and Infotorg, handling inquiries via phone, email, and chat.
Role type
Customer Service Agent
Builds
Customer support solutions for enterprise clients
Domain
B2B Data & Business Information
Deliverable
client delivery
Required skills
B2B customer service, invoice dispute resolution, order dispute handling, password reset support, user onboarding, Salesforce, Microsoft-based IT environments, multilingual communication (Swedish/English), background check acceptance
Preferred skills
Prior experience in service or finance
Responsibilities
Handle invoice questions, manage order disputes and billing errors, assist with password resets and user setup, provide general product support, improve work methods and processes
Seniority
Individual Contributor
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