Business Service Agent - Antwerpen
Core
Support Account Managers in administrative and operational follow-up of B2B customer portfolios, handling inquiries and payment-related dossiers.
Role type
Business Service Agent (B2B Customer Support)
Builds
Administrative processes and payment follow-up for B2B automotive clients
Domain
Automotive / B2B Services
Deliverable
dashboards & analysis
Required skills
B2B customer service, payment follow-up, ticketing systems, cross-functional communication, process adherence, multilingual communication
Preferred skills
French language skills, digital proficiency, problem-solving
Responsibilities
Handle customer inquiries via phone, email, and ticketing system; Follow up on payment-related dossiers and outstanding payments; Act as a liaison between B2B customers and internal departments; Support after-sales handling and issue resolution; Update processes and procedures to improve service delivery.
Seniority
Medior (2+ years experience)