Billing Support Specialist
Core
Resolve billing and payment inquiries for B2B SaaS customers, ensuring accurate account balances and compliance with finance guidelines.
Role type
Billing Support Specialist
Builds
Accurate billing resolutions and customer payment records
Domain
B2B SaaS / Customer Communications
Deliverable
client delivery
Required skills
B2B SaaS customer support experience, CRM and ticketing tools proficiency, technical aptitude for billing concepts, analytical mindset, time management, multitasking
Preferred skills
Spanish, French, or German language skills, AI-powered tools usage
Responsibilities
Support customers in resolving billing and payment inquiries (receipts, credit notes, invoices, payment processing), Assist customer-facing teams with invoicing and subscriptions, Maintain accurate customer account balances, Collaborate with Accounts Receivable and Cash Collection teams, Build professional relationships by delivering a world-class billing support experience, Develop in-depth knowledge of billing and payment processes