Customer Service Agent till Dun & Bradstreet
Core
Provide professional B2B customer service and support to enterprise clients via phone, email, and chat, handling billing inquiries, account administration, and general product support.
Role type
Customer Service Agent (B2B)
Builds
Customer support interactions and account management for Dun & Bradstreet's international products
Domain
Business Information / Data Analytics
Deliverable
client delivery
Required skills
Customer service experience, proficiency with multiple communication channels (phone, email, chat), strong computer and system skills, fluency in Swedish and English
Preferred skills
Experience in finance, banking, or credit services, familiarity with Salesforce or similar CRM systems
Technologies
Microsoft-based environment, Salesforce (preferred)
Responsibilities
Handle billing-related inquiries (invoice explanations, copies), manage password resets, perform user setup and administration, provide general product support, collaborate with internal teams to resolve customer needs
Seniority
Individual Contributor