Customer Service Agent till Dun & Bradstreet
Core
Providing professional B2B customer service and support for Dun & Bradstreet's international products and Infotorg via phone, email, and chat.
Role type
B2B Customer Service Agent
Builds
Customer support for Dun & Bradstreet's business information products
Domain
Business Information / Data Analytics
Deliverable
client delivery
Required skills
Customer service experience, proficiency in Microsoft-based environments, fluency in Swedish and English, ability to handle multiple cases simultaneously
Preferred skills
Experience in finance, banking, or credit sectors, familiarity with Salesforce or similar CRM systems
Technologies
Microsoft-based systems, Salesforce
Responsibilities
Handling invoice-related inquiries, password resets, user setup and administration, general product support, communicating via phone/email/chat
Seniority
Individual Contributor
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