Customer Service Delivery Manager till Kvdbil i Kungälv
Core
Leading the Customer Service Delivery team at a used car marketplace to ensure professional customer experiences, drive sales, and improve operational efficiency.
Role type
Team Lead / Operations Manager
Builds
Customer service operations for a used car sales platform
Domain
Automotive retail / Customer service
Deliverable
client delivery
Required skills
Team leadership and coaching, Operational planning and scheduling, Basic automotive technical knowledge, High-tempo service environment experience, Swedish and English proficiency, Manual transmission driving license
Preferred skills
Lean and 5S methodology, Additional language skills, Higher driving license categories
Technologies
None stated
Responsibilities
Coaching and developing a team of 5–7 employees, Planning and staffing daily operations, Driving process improvements for customer satisfaction and sales, Monitoring KPIs and ensuring adherence to routines, Participating in the local management group
Seniority
Mid-level manager (3-5 years experience)