Job
Core
Serve as the primary point of contact for assigned clients, building strong relationships and understanding their unique business needs to drive adoption and maximize the value of cloud solutions.
Role type
Customer Success Specialist
Builds
Cloud solutions for enterprise clients
Domain
SaaS / Cloud Technology
Deliverable
client delivery
Required skills
strategic guidance, onboarding planning, usage analytics, customer support, business reviews, upsell/cross-sell identification, CRM management
Preferred skills
experience in SaaS or cloud technology industry, experience with CRM and customer success tools
Responsibilities
Develop and execute comprehensive onboarding plans, monitor and analyze customer usage metrics, provide timely customer support and troubleshooting, conduct regular check-ins and business reviews, identify upsell and cross-sell opportunities, maintain accurate records of customer interactions in CRM
Seniority
Individual Contributor
