Software Sustainment Engineer - Customer Case Management
Core
Analyze and troubleshoot complex escalated software issues in distributed systems for Life Science customers, utilizing AI tools to enhance case management efficiency.
Role type
Senior Software Sustainment Engineer (Customer Case Management)
Builds
Production support for distributed software systems in chromatography and lab environments
Domain
Life Science / Biotechnology / Chromatography
Deliverable
client delivery
Required skills
Troubleshooting complex distributed systems, Log analysis and tracing, Virtual environment setup (VMs, simulators), AI tool application for analysis, Network and system architecture understanding, Defect reporting, Customer communication
Preferred skills
Life Science industry experience, UNICORN software knowledge
Technologies
Virtual Machines, Simulators, Lab environments, AI tools, Distributed systems
Responsibilities
Analyze and troubleshoot complex software-related customer problems, Set up and configure virtual environments, Reproduce reported customer cases and perform log analysis, Evaluate and implement AI support for case analysis, Maintain dialogue with service organizations and development teams
Seniority
Senior, hands-on IC
