Customer Care Manager (m/w/d) im Innendienst
Hybrid
Core
You maintain and improve order portals, support customer onboarding and ordering processes, coordinate inbound requests, conduct training sessions, and manage the product backlog for a medical/pharmaceutical company.
Role type
Customer Care Manager (Inbound/Onboarding)
Builds
Order portals, customer onboarding flows, training materials (via careerplan.io/jobs/310046-customer-care-manager-mwd-im-innendienst-at-abf-apothekerin-eva-schreier-ek)
Domain
Healthcare / Pharmaceutical / B2B Sales Support
Deliverable
product features
Required skills
Order portal management, customer onboarding, inbound request coordination, training delivery, product backlog management, troubleshooting, MS-Office, digital media proficiency
Preferred skills
Sales support experience, high emotional intelligence, entrepreneurial mindset