Reservation Coordinator
Core
Manage hotel guest reservations, room allocations, and group bookings across phone, email, and online platforms to ensure smooth check-ins and check-outs.
Role type
Front office reservations coordinator
Builds
Guest room assignments and group event space allocations
Domain
Hospitality / Hotel operations
Deliverable
product features
Required skills
Reservation management, room allocation, payment transaction handling, guest inquiry resolution, group booking coordination, switchboard operation
Preferred skills
Opera Cloud, Accor TARS
Responsibilities
Manage reservations via phone, email, and online platforms; allocate rooms based on preferences and availability; handle payment transactions; coordinate group bookings; operate the switchboard; resolve guest complaints related to reservations and billing.
Seniority
Entry-level to Junior, hands-on IC