Customer Service Officer | Community Bank Carrum Downs | VIC
On-site
Core
Front-line banking officer assisting customers with transactions, digital literacy support, and product recommendations in a branch setting.
Role type
Customer Service Officer (Community Banking)
Builds
Retail banking services and digital adoption for local community customers
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Customer service, transaction processing, digital literacy support, risk awareness, face-to-face communication, phone communication
Preferred skills
Banking and finance industry experience
Responsibilities
Process transactions and handle cash, support customers with online banking and digital literacy, recommend financial products and services, investigate customer queries, maintain risk considerations during service delivery
Seniority
Individual Contributor