Customer Consultant - Stornoway
Hybrid
Core
Support customers in person and over the phone with everyday transactions, queries, and guidance on banking services and digital tools.
Role type
Branch Customer Consultant
Builds
Banking services and digital tool adoption for retail customers
Domain
Retail Banking
Deliverable
client delivery
Required skills
Customer service, transaction handling, digital service guidance, product knowledge, process adherence, teamwork, adaptability, technology proficiency, clear communication, integrity
Responsibilities
Welcome customers and understand their needs, handle transactions and queries accurately, guide customers to digital services, support colleagues in a busy branch environment, follow processes and escalate concerns
Seniority
Entry-level, full-time employee