Conseiller d'Accueil Services H/F
Core
Frontline client reception and guidance at a bank branch, handling inquiries across multiple channels and assisting with digital banking adoption.
Role type
Frontline client service representative
Builds
Client trust and satisfaction through effective guidance and digital service adoption
Domain
Banking / Retail Finance
Deliverable
client delivery
Required skills
Client relationship building, active listening, adaptability, digital literacy, operational accuracy
Preferred skills
Autonomy, curiosity, performance orientation, organizational rigor
Responsibilities
Greet and advise clients via branch and phone channels, analyze client needs and direct to specialized advisors, assist clients with mobile app and online banking usage, perform routine banking operations, support clients with digital signature tools and remote banking services, maintain effective client communication.
Seniority
Junior, 0-2 years experience