Customer Success Manager
Core
Act as the expert point of contact for strategic accounts, driving onboarding, adoption, and expansion for a SaaS product that helps hotels create business proposals.
Role type
Customer Success Manager (SaaS)
Builds
Proposales (a platform for hotels to create and send business proposals)
Domain
SaaS / Hospitality Technology
Deliverable
product features
Required skills
Customer portfolio ownership, onboarding and engagement, growth and upsell identification, cross-functional collaboration, customer health monitoring, playbook refinement
Preferred skills
SaaS or startup environment experience, AI curiosity, process optimization
Technologies
Proposales platform, digital tools, AI tools
Responsibilities
Manage strategic accounts from trial to full adoption, drive upsell and cross-sell opportunities, monitor customer satisfaction and health metrics, collaborate with Sales and Product teams, refine the Customer Success playbook
Seniority
Individual Contributor