Project Management Office (PMO) Manager
Core
End-to-end project lead responsible for planning, executing, monitoring, controlling, and closing a brand-new ServiceNow greenfield implementation project.
Role type
Senior IS/IT Project Manager (ServiceNow Implementation)
Builds
Fully configured ServiceNow instance aligned with business objectives and IT governance
Domain
IT Service Management (ITSM) / Enterprise Service Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
ServiceNow platform fundamentals, greenfield implementation methodologies, project lifecycle planning, stakeholder management, risk mitigation, cross-functional team leadership, change control, UAT oversight, go-live execution
Preferred skills
ITIL Foundation, ServiceNow module expertise (ITOM, ITBM, HRSD, CSM, SPM), global team coordination, licensing and governance best practices
Technologies
ServiceNow, MS Project, Azure DevOps, Smartsheet
Responsibilities
Create detailed project plans (charter, scope, WBS, schedule, budget), establish governance structures, lead cross-functional teams, manage scope and risks, provide stakeholder status reporting, oversee testing and deployment, monitor post-go-live performance
Seniority
Senior, hands-on IC