NICE - Tier 2 Support Engineer Pipeline
Core
End-to-end resolution of technical issues for global enterprise software clients, focusing on server infrastructure and database integrity.
Role type
Tier 2 Support Engineer (Server & Database)
Builds
Stable production environments for large, global, complex enterprise software clients
Domain
Enterprise Software Support / Database Administration
Deliverable
client delivery
Required skills
Server troubleshooting, SQL Server administration, database integrity troubleshooting, network troubleshooting, performance tuning, backup and restore operations, clustering and replication management, resource contention analysis
Preferred skills
Knowledge of NICE support processes, ability to work in shift rotations (nights and weekends), travel readiness
Technologies
SQL Server, NICE Support System
Responsibilities
Conduct thorough troubleshooting to minimize escalations, document all service requests in the NICE Support System, participate in knowledge transfer activities, travel to customer sites for product introduction and issue resolution, maintain high customer satisfaction through frequent updates
Seniority
Mid-level, hands-on IC