Job
Core
Manage a portfolio of French-speaking clients to re-engage dormant accounts, drive repeat deposits, and maximize client lifetime value in a Forex/CFD brokerage.
Role type
Senior Account Manager (Sales/Client Retention)
Builds
Client retention and trading volume growth
Domain
Financial Services / Forex & CFD Trading
Deliverable
client delivery
Required skills
Client retention, sales, relationship management, outbound communication (calls, WhatsApp, email), objection handling, CRM management, KPI tracking, regulatory compliance awareness
Preferred skills
Understanding of client trading behavior, platform guidance
Technologies
CRM systems, WhatsApp, email platforms
Responsibilities
Re-engage dormant clients and convert non-depositors into active traders, Drive repeat deposits and increase overall trading activity, Conduct outbound calls, WhatsApp, and email follow-ups, Track KPIs including deposits, retention rate, and trading volume, Maintain accurate CRM records and detailed client notes, Ensure all communication aligns with financial regulations and company policies