Job
Core
Managing customer inquiries via phone, chat, email, and portal for a financial services company.
Role type
Customer Support Specialist
Builds
Customer satisfaction and lead management
Domain
Financial Services / Forex
Deliverable
client delivery
Required skills
customer support, phone handling, active listening, CRM management, English, Arabic
Preferred skills
Forex and Financial Market experience
Responsibilities
managing company chats, emails, and calls; receiving and handling inquiries from new leads and clients; updating CRM and keeping records of communications; interacting with other departments to solve client inquiries; following up with clients to ensure satisfaction; following standard processes and procedures.
Seniority
Individual Contributor
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