Contact Centre Associate (UAE National)
Core
Provide professional one-stop customer service and sales support over the phone for a UAE bank.
Role type
Contact Centre Associate
Builds
Customer service interactions and sales leads
Domain
Banking and Finance
Deliverable
client delivery
Required skills
Customer service, sales (cross-selling), product knowledge, data management, complaint resolution, CRM usage, AML compliance
Responsibilities
Answer incoming calls with high quality and productivity, convert sales opportunities and generate leads, handle customer complaints and resolve problems, update and clean customer data, provide customer feedback to management, ensure data secrecy and security compliance, meet KPIs for quality and sales targets. (via careerplan.io/jobs/14-007-5D-F61-contact-centre-associate-uae-national-at-cbd)