Job
Core
Maintaining the accuracy, consistency, and completeness of customer and sales data within Salesforce.
Role type
Senior Data Quality Officer (CRM)
Builds
Reliable CRM information for Sales Operations and business teams
Domain
Sales Operations / Customer Data Management
Deliverable
dashboards & analysis
Required skills
Salesforce, Microsoft Excel, data validation, data cleansing, data standardization, duplicate record resolution, report generation, data discrepancy investigation
Preferred skills
Sales operations experience, customer data management knowledge
Responsibilities
Review and update customer and sales records; Identify and resolve duplicate records and data discrepancies; Perform data validation and cleansing; Generate reports for data quality monitoring; Collaborate with business teams to resolve data issues; Escalate complex data issues
Seniority
Junior to Mid-level, hands-on IC