Job
Core
Handle B2C and B2B customer inquiries regarding accounts, payments, and technical issues for a fintech platform.
Role type
Senior Customer Support Specialist (Fintech/Payments)
Builds
High-touch client service and accurate resolution of payment/account issues
Domain
Fintech, Payments, Cryptocurrency
Deliverable
client delivery
Required skills
Critical thinking, attention to detail, technical understanding of payment systems, KYC/verification knowledge, cross-functional collaboration
Preferred skills
Knowledge of cryptocurrency systems, experience in iGaming
Technologies
Zendesk, CRM systems, ticketing software
Responsibilities
Respond to live chat and email inquiries, assist with account access and payment processing, investigate technical and integration issues, adhere to compliance requirements, identify recurring issues for platform improvement
Seniority
Mid-level, hands-on IC