Job
Core
Onboard new clients, drive travel programme adoption, deliver user training, and ensure smooth implementation of travel management services.
Role type
Client Success Manager
Builds
Travel management services and booking platforms
Domain
Corporate travel operations
Deliverable
client delivery
Required skills
client onboarding, travel policy management, implementation coordination, training delivery, stakeholder management, travel management systems proficiency
Preferred skills
service improvement recommendations, adoption monitoring
Responsibilities
Manage client onboarding and implementation projects, coordinate client and internal stakeholders, deliver training on booking tools and reporting platforms, support travel policy implementation and compliance, build client relationships and manage escalations, monitor adoption and satisfaction, recommend process improvements
Seniority
Mid-Senior, hands-on IC