Job
Core
Diagnose hardware faults and repair Apple products while providing first-level software support.
Role type
Apple Technical Support Engineer (Hardware & Software)
Builds
Repaired Apple devices and resolved software issues for retail customers
Domain
Consumer electronics retail / Apple ecosystem
Deliverable
physical/clinical work
Required skills
Apple hardware repair, Apple software troubleshooting (iOS, MacOS), technical documentation, customer service
Preferred skills
Apple Certified iOS/Mac Technician, SAP, CRM, retail technology industry experience
Technologies
iOS, MacOS, SAP, CRM
Responsibilities
Diagnose technical faults and repair Apple products, Provide first-level software support, Maintain technical procedures and Apple guidelines, Record repairs in information systems, Collaborate with the Service team, Comply with quality and safety standards
Seniority
Entry-level to Junior
