Technicien Support de Proximité Anglais Mac H/F - CDI
Core
Provide personalized technical support for Apple devices (Mac, iPhone) to clients in a luxury retail environment, ensuring equipment functionality and user guidance.
Role type
Senior on-site Apple support technician
Builds
Customer support services for luxury retail clients
Domain
Retail technology / Consumer electronics support
Deliverable
client delivery
Required skills
Apple device troubleshooting, customer service, basic user training, technical diagnostics, report writing
Preferred skills
English (B2/C1), autonomy, organization
Technologies
Mac, iPhone
Responsibilities
Provide personalized technical assistance to clients, ensure equipment functionality through regular checks, guide users on device usage, diagnose and resolve technical issues, deliver basic training on equipment and software, manage request priorities, generate detailed intervention reports
Seniority
Mid-level, hands-on IC