Manager, Client Success - Strategic
Core
Lead a team of Client Success Managers to drive adoption, retention, renewals, and growth for high-value B2B SaaS clients.
Role type
Manager, Client Success (People Leadership)
Builds
High-value B2B SaaS client relationships and team performance
Domain
B2B SaaS, Enterprise Software
Deliverable
client delivery
Required skills
Team leadership and coaching, Strategic account management, Renewal planning and execution, Cross-functional collaboration, Data-driven decision-making, Stakeholder management, Performance management, Process improvement
Preferred skills
Enterprise SaaS industry experience, AI/automation tool usage, Salesforce/Gainsight platform familiarity
Technologies
Salesforce, Gainsight, Claude
Responsibilities
Lead and coach a team of Client Success Managers, Guide CSMs in driving product adoption and value realization, Oversee strategic account health and manage escalations, Partner with Sales to identify expansion opportunities, Use portfolio data to identify trends and risks, Establish consistent client success processes, Hire and build high-performing teams
Seniority
Manager, People Leadership
