Consultant, Professional Services
Core
Primary technical interface and subject matter expert for customers using the ScienceLogic product suite, combining hands-on implementation with consultative guidance.
Role type
Professional Services Consultant (IT Operations/AIOps)
Builds
ScienceLogic AIOps platform implementations and integrations for enterprise IT operations
Domain
IT Operations Management, AIOps, Hybrid/Multi-cloud environments
Deliverable
production ML models | product features | client delivery
Required skills
enterprise infrastructure administration (Windows/Unix/Linux), enterprise monitoring implementation, SNMP/MIB/Syslog configuration, database management (MySQL), scripting/automation (PowerShell/Bash/Python/PHP), enterprise integration (WMI/XML/SOAP), complex troubleshooting
Preferred skills
ServiceNow/PagerDuty integration, active Secret or Top Secret security clearance
Responsibilities
Lead hands-on installation, configuration, implementation, integration, and troubleshooting of ScienceLogic solutions; Partner with customer technical and management teams to understand needs and provide technical direction; Create and maintain project and technical documentation; Support customer IT, security, Authority to Operate (ATO), audit, and change-management processes; Manage competing customer priorities and project timelines independently
Seniority
Mid-Senior level (6+ years experience required)
