Business Service Manager-SiteScope Consultant - Enterprise Service Management
Core
Implement, configure, and manage Enterprise Service Management solutions including HPE BSM, SiteScope, and ServiceNow to monitor infrastructure and applications.
Role type
Senior IC Business Service Management Consultant
Builds
Production monitoring solutions and integration architectures for IT operations
Domain
IT Service Management / Infrastructure Monitoring
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
HPE BSM deployment and configuration, HPE SiteScope administration and API integration, Python/Jython scripting, HPE UCMDB integration, ServiceNow integration, RTSM configuration, troubleshooting complex monitoring issues
Preferred skills
ITIL v3 Foundation certification, experience with HPE OMi and HPE BPM
Technologies
HPE BSM, HPE SiteScope, HPE UCMDB, ServiceNow, SCOM, Nagios, Python, Jython
Responsibilities
Install and customize monitoring applications per reference architecture, integrate monitoring tools with other applications, design production support for monitoring components, train internal IT teams on monitoring solutions, troubleshoot and maintain high availability of deployed systems
Seniority
Senior, hands-on IC