Account Manager
Core
Own customer success and revenue growth (NRR) for a portfolio of SaaS customers by driving renewals, expansions, and churn mitigation.
Role type
Senior Account Manager (SaaS)
Builds
Customer retention, revenue expansion, and adoption of AI-powered communications features
Domain
SaaS / Customer Communications / AI
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SaaS account management, consultative sales, stakeholder mapping, competitive selling, negotiation, pipeline forecasting, churn mitigation
Preferred skills
Experience with AI-powered platforms, multi-layer relationship management, whitespace analysis
Technologies
Aircall platform, AI Voice Agent, AI Assist, AI Assist Pro
Responsibilities
Manage the full post-sale lifecycle to drive Net Revenue Retention (NRR). Identify and activate growth opportunities within the portfolio. Prioritize high-potential accounts for long-term expansion. Run proactive outreach to expand relationships. Build and maintain multi-layer stakeholder relationships. Position value against competitors. Lead complex renewal and upsell negotiations. Maintain accurate pipeline and forecast. Collaborate with Customer Engineering for adoption. Surface customer insights to inform product roadmap.
Seniority
Senior, quota-carrying IC