Reservations Coordinator
Core
Process reservation inquiries via phone and email, provide accurate details on rates and services, cross-sell luxury offerings, and manage room rates to optimize revenue.
Role type
Reservations Coordinator
Builds
Guest booking experiences and revenue optimization for a luxury hotel
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Phone and email communication, reservation processing, yield management, cross-selling, knowledge of hotel rates and policies
Preferred skills
Opera Cloud familiarity, experience with third-party booking websites
Responsibilities
Process reservation inquiries via phone and email, Provide guests with accurate details about rates and services, Cross-sell and up-sell luxury offerings, Manage room rates to optimize revenue
Seniority
Entry-level to Junior (1+ year experience required)