Learner Support
Core
Support learners, facilitators, and stakeholders during live online sessions and asynchronous learning tools.
Role type
Learner Support Agent
Builds
Mentem's live online sessions and asynchronous online learning tools
Domain
Corporate training and adult education
Deliverable
client delivery
Required skills
Troubleshooting access issues, managing breakout rooms and collaborative whiteboards, escalating learner questions, responding to Tier 1 customer support enquiries, using MS Teams, using Outlook
Responsibilities
Troubleshooting access issues for facilitators and learners, noting and escalating learner questions or issues, managing functions like breakout rooms and collaborative whiteboards, responding to or escalating Tier 1 customer support enquiries via email and simple online tools
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