Customer Support Advisor (Parts & Service)
Core
Customer-focused sales role supporting equipment owners with proactive parts and service offerings to maximize uptime and productivity.
Role type
Territory-based parts and service sales advisor
Builds
Long-term customer relationships and parts/service revenue for John Deere equipment
Domain
Agriculture and heavy equipment industry
Deliverable
product features
Required skills
Outbound sales, territory management, CRM proficiency, customer relationship building, product knowledge, KPI tracking
Preferred skills
Agriculture or heavy equipment industry knowledge, prior sales or account management experience
Responsibilities
Conduct outbound calls to offer parts and service information, meet and exceed sales targets, assist customers in identifying needs, collaborate with service teams to schedule appointments, recommend routine maintenance, maintain accurate customer records in CRM, follow up to ensure satisfaction
Seniority
Individual contributor, territory owner