Bookings & Client Experience Coordinator
Core
Managing high-volume babysitting bookings, coordinating sitter teams, and handling customer service inquiries to ensure smooth operations for families.
Role type
Operations Coordinator (Bookings & Client Experience)
Builds
Booking confirmations, sitter schedules, and resolved client issues
Domain
Childcare services / Hospitality
Required skills
High-volume booking management, multi-channel customer service, sales conversion, team coordination, problem-solving, CRM proficiency, independent decision-making, prioritization
Preferred skills
Experience in reservations, events, recruitment, or fast-paced service businesses
Responsibilities
Managing high volume of bookings across multiple regions, responding to phone/email/online enquiries, converting enquiries into bookings, coordinating with babysitter teams, handling changes/cancellations, managing day-to-day administration
Seniority
Individual Contributor, mid-level